Job description
Primary objective:
To represent Arik Air in conducting inbound and
outbound communication with prospects and
Customers.
Principal Accountabilities and Responsibilities
1. Ensure all inbound calls are
answered in a courteous and
timely manner.
2. Determines eligibility by comparing
client information to requirements.
3. Establishes policies by entering
client information, confirming
pricing.
4. Informs clients by explaining
procedures, answering questions,
providing information.
5. Ensure call targets are met on a
daily basis which is shift
compliance.
6. Using appropriate escalation
metrics.
7. Update job knowledge by studying
new product descriptions,
participating in educational
opportunities and trainings.
8. Accomplishes sales and
organizational mission by
completing related results as
required by the job role.
9. Research required information
using available resources.
10. Manage and resolve customer
complaints.
11. Complete call logs and produce
call reports at the end of the shift
for target evaluation.
12. Evaluate customer challenges and
provide logical lasting solutions.
13. Manage customer loyalty by
follow–up of Customer calls.
14. Manage correspondence and other
management tasks.
Qualification and Skills
1. A minimum of a Bachelor’s degree
in any discipline and post NYSC
qualification.
2. Good and effective communication
skills.
3. A good knowledge on the use of
Microsoft office applications.
4. Ability to work independently with
minimal supervision.
5. Ability to work innovatively and
effectively under pressure.
6. A team player with the ability to
work coercively with individuals
from different cultural and ethnic
backgrounds.
7. Proactive.
8. Attention to detail.
9. Ability to speak foreign language
is an added advantage
Service oriented.
10. Analytical and logical thinking.
If you wish to apply
Send your application and CV to the email:
vacancies@arikair.com
No application deadline for yet...
Primary objective:
To represent Arik Air in conducting inbound and
outbound communication with prospects and
Customers.
Principal Accountabilities and Responsibilities
1. Ensure all inbound calls are
answered in a courteous and
timely manner.
2. Determines eligibility by comparing
client information to requirements.
3. Establishes policies by entering
client information, confirming
pricing.
4. Informs clients by explaining
procedures, answering questions,
providing information.
5. Ensure call targets are met on a
daily basis which is shift
compliance.
6. Using appropriate escalation
metrics.
7. Update job knowledge by studying
new product descriptions,
participating in educational
opportunities and trainings.
8. Accomplishes sales and
organizational mission by
completing related results as
required by the job role.
9. Research required information
using available resources.
10. Manage and resolve customer
complaints.
11. Complete call logs and produce
call reports at the end of the shift
for target evaluation.
12. Evaluate customer challenges and
provide logical lasting solutions.
13. Manage customer loyalty by
follow–up of Customer calls.
14. Manage correspondence and other
management tasks.
Qualification and Skills
1. A minimum of a Bachelor’s degree
in any discipline and post NYSC
qualification.
2. Good and effective communication
skills.
3. A good knowledge on the use of
Microsoft office applications.
4. Ability to work independently with
minimal supervision.
5. Ability to work innovatively and
effectively under pressure.
6. A team player with the ability to
work coercively with individuals
from different cultural and ethnic
backgrounds.
7. Proactive.
8. Attention to detail.
9. Ability to speak foreign language
is an added advantage
Service oriented.
10. Analytical and logical thinking.
If you wish to apply
Send your application and CV to the email:
No application deadline for yet...
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